Bilingual Customer Experience & Order Specialist

Pridestaff - Plantation, FL; Town of Florida (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

PrideStaff is seeking a proactive Customer Account Specialist to serve as the liaison between global customers and internal teams in Broward County. You will manage the full lifecycle from quoting to delivery, ensuring accurate order entry and responsive post-order support.

The role requires ERP experience (e.g., Salesforce) and bilingual abilities in Spanish or Portuguese, with a focus on building strong customer relationships in a fast-paced, global environment.

Qualifications

• Proactive resolution of customer concerns and bottlenecks.
• Experience with order entry, post-order support, and delivery resolution.
• Proficient with ERP software like Salesforce or similar.
• Bilingual: Spanish or Portuguese.

Responsibilities

• Manage the full customer lifecycle—from quoting to final delivery—ensuring a seamless experience in a fast-paced environment.
• Process RFQs, review purchase orders, and manage order entry with high accuracy.
• Monitor open order reports, resolve holds proactively, and manage post-order activities like expedites and date changes.
• Partner with Sales and Materials Management to resolve inquiries regarding pricing, delivery, and disputes.
• Build "trusted advisor" status with key stakeholders; listen to customer challenges to drive loyalty and exceptional service.

Skills

Customer focus

Relationship building

ERP experience

Order entry

Post-order support

Bilingual Spanish/Portuguese

Sales coordination

Tools

Salesforce

Job description

PrideStaff is seeking a proactive Customer Account Specialist to serve as the liaison between global customers and internal teams in Broward County. You will manage the full lifecycle from quoting to delivery, ensuring accurate order entry and responsive post-order support.

The role requires ERP experience (e.g., Salesforce) and bilingual abilities in Spanish or Portuguese, with a focus on building strong customer relationships in a fast-paced, global environment.