Project Success Coordinator

Fuse Specialty Appliances and Plumbing; Deerfield Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Fuse Specialty Appliances and Plumbing is seeking a detail-oriented Customer Service Scheduler in Deerfield Beach, FL. You will act as the primary contact for delivery scheduling and status updates, coordinating with clients and the sales team.

You will confirm dates with clients, document interactions in the CRM/ERP system, and monitor orders to ensure timely delivery in a fast-paced office environment.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service or scheduling/logistics experience.
• Excellent verbal and written communication and professional phone manner.
• Proficiency in Microsoft Office Suite.
• Experience using CRM/ERP systems for data entry and order management.

Responsibilities

• Serve as the client contact for delivery scheduling and status updates.
• Proactively call clients to confirm delivery dates and address concerns.
• Maintain clear communication with the sales team and other stakeholders.
• Document client interactions, notes, and updates in the CRM/ERP system.
• Monitor delivery schedules and identify orders needing attention in system reports.
• Provide updates on order statuses to clients and internal teams.
• Perform other related duties as assigned.

Skills

Communication

Problem solving

Microsoft Office

Education

High School Diploma or GED

Tools

CRM/ERP systems

Job description

654 Hillsboro Technology Drive, Deerfield Beach, FL, 33441

Key Responsibilities

• Serve as a point of contact with clients regarding product delivery scheduling and status updates.
• Proactively call clients to confirm delivery dates, answer questions, and address concerns to ensure
• Maintain clear and consistent communication with the sales team and other stakeholders.
• Accurately document client interactions, notes, and updates in the CRM/ERP system.
• Monitor delivery schedules and identify orders requiring attention using system reports.
• Follow Project Success processes to ensure consistent service delivery internally and externally.
• Provide timely updates on order statuses to both clients and the internal team.
• Perform other related job duties as assigned.

Qualifications

• High School Diploma or GED equivalent required.
• 1–2 years of customer service or client support experience, preferably in a scheduling, logistics, or
• administrative role.
• Excellent verbal and written communication skills with a professional phone manner.
• Strong problem-solving skills and attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using CRM and/or ERP systems for data entry and order management.

Work Environment

• This position is based in an office environment with frequent phone and computer use.
• Work involves regular interaction with clients, sales team members, and internal departments.
• The role requires the ability to remain seated for extended periods while handling calls and updating systems.
• A collaborative and fast-paced setting where multitasking and adaptability are essential.