Customer Success & Order Specialist

Grand Traverse Container, Inc.; Traverse City (MI); Presencial; USD 29.000 - 34.000; Jornada completa

Descripción de la vacante

Grand Traverse Container, Inc. seeks a detail-oriented customer service/order processor to manage orders and act as the liaison between customers, sales, and production. The role emphasizes timely communication and accurate documentation in a fast-paced environment.

You will generate quotes, manage changes to orders, and ensure delivery schedules align with customer expectations while maintaining ISO-compliant processes.

Formación

• Two-year degree or equivalent experience.
• Ability to read and interpret design specs and ISO docs.
• Mathematical skills for percentages, costs, and quantities.

Responsabilidades

• Process and distribute customer orders via phone, fax, and email.
• Create order specs and print cards per ISO procedures.
• Communicate prices, shipping dates, delays and required information to customers.

Conocimientos

Clear communication

Planning and organization

Read ISO documents

Mathematical calculations

Phone etiquette

Customer-first problem solving

MS Office proficiency

Multi-tasking

Educación

Two-year degree

Three-year customer service experience

Herramientas

MS Office

Descripción del empleo

Grand Traverse Container, Inc. seeks a detail-oriented customer service/order processor to manage orders and act as the liaison between customers, sales, and production. The role emphasizes timely communication and accurate documentation in a fast-paced environment.

You will generate quotes, manage changes to orders, and ensure delivery schedules align with customer expectations while maintaining ISO-compliant processes.