Customer Experience Specialist: Orders & Shipments

MCC Label; Fountain Inn (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Full benefits package

Paid holidays

Career growth opportunities

Job summary

MCC Label is seeking a Customer Service professional to join a growing, high-tech manufacturing environment. You will serve as the primary contact for customers, coordinate orders from entry to shipment, and ensure accurate information is provided quickly and professionally.

You will collaborate with Operations, Planning, Quality, Sales, and other teams to keep orders on track and deliver exceptional service. A strong emphasis on problem solving and organized communication will help you succeed.

Qualifications

• The Customer Service team supports customers by coordinating orders and providing accurate information.
• Team members work with multiple departments to keep operations running smoothly.
• The role requires problem solving, organization, and a focus on customer satisfaction.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring timely information about orders and shipments.
• Manage each order from entry to shipment, coordinating with internal teams to keep processes on track.
• Proactively communicate updates and resolve issues to meet customer expectations.
• Develop knowledge of MCC products, processes, systems, and service model.

Job description

MCC Label is seeking a Customer Service professional to join a growing, high-tech manufacturing environment. You will serve as the primary contact for customers, coordinate orders from entry to shipment, and ensure accurate information is provided quickly and professionally.

You will collaborate with Operations, Planning, Quality, Sales, and other teams to keep orders on track and deliver exceptional service. A strong emphasis on problem solving and organized communication will help you succeed.