Customer Success & Order Specialist

Daikin Comfort; Palm Springs (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Daikin Comfort in Palm Springs, CA, seeks a Customer Service Representative to support order processing, quotes, and deliveries. The role emphasizes accurate data entry, prompt responses to customers, and collaboration with sales and warehouse teams.

The successful candidate will assist with dealer communications, education on product terminology, and handling returns or warranty questions. Pay ranges from $20.50 to $23.31 per hour, with full-time expectations in a busy branch.

Qualifications

• Experience in order processing and customer service.

Responsibilities

• Input and process orders and quote requests; handle cash and coordinate deliveries.
• Provide superior customer service at counter, over the phone, and by email or fax; educate customers about products and benefits.
• Support sales efforts by maintaining dealer relationships and communicating new products, prices, and discounts.
• Handle warranty claims, returns, and conflicts; resolve issues per company policies.
• Maintain inventory information, ship parcels, and assist in warehouse tasks as needed.

Job description

Daikin Comfort in Palm Springs, CA, seeks a Customer Service Representative to support order processing, quotes, and deliveries. The role emphasizes accurate data entry, prompt responses to customers, and collaboration with sales and warehouse teams.

The successful candidate will assist with dealer communications, education on product terminology, and handling returns or warranty questions. Pay ranges from $20.50 to $23.31 per hour, with full-time expectations in a busy branch.