Customer Service & Order Management Specialist

Daikin Comfort; North Las Vegas (NV); On-site; USD 34,000 - 46,000; Full time

Job summary

Daikin Comfort in North Las Vegas is seeking a Customer Service Representative to assist customers across counter, phone, email, and fax channels. You will identify needs, propose solutions, and help drive a smooth sales process while supporting dealer relationships and communication of new products.

The role involves handling orders, coordinating deliveries, and resolving warranty issues in accordance with company policies.

Qualifications

• Customer service experience is preferred; ability to handle inquiries and provide solutions.
• Strong written and verbal communication and active listening skills.
• Ability to process orders, assist with dealer communications and problem resolution.

Responsibilities

• Assist customers at counter, on the phone or via email/fax to determine needs and resolve requests.
• Support branch sales by maintaining dealer relationships and communicating new products and pricing.
• Handle warranties and returns in line with company policy and follow up to ensure satisfaction.
• Input and process orders, quote requests, and coordinate deliveries with manufacturing and distribution.
• Assist in warehouse tasks and operating a forklift as needed.

Skills

Customer service

Sales support

Communication

Problem solving

Tools

Forklift operation

Job description

Daikin Comfort in North Las Vegas is seeking a Customer Service Representative to assist customers across counter, phone, email, and fax channels. You will identify needs, propose solutions, and help drive a smooth sales process while supporting dealer relationships and communication of new products.

The role involves handling orders, coordinating deliveries, and resolving warranty issues in accordance with company policies.