Customer Service & Order Specialist

DAIKIN COMFORT TECHNOLOGIES DIST INC; Palm Springs (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

DAIKIN COMFORT TECHNOLOGIES DIST INC in Palm Springs, CA is seeking a Customer Service Representative to input and process orders, quotes and cash handling while coordinating deliveries with manufacturing, sales and distribution teams.

The role emphasizes superior customer service across counter, phone, email, and fax, plus collaboration with Territory Sales Managers to drive dealer relationships and product knowledge. Strong focus on order accuracy and timely communication.

Qualifications

• Experience in processing orders, quotes and cash handling.
• Ability to communicate with customers via in person, phone, email or fax.
• Team collaboration with sales and warehouse to ensure smooth transactions.

Responsibilities

• Input and process orders and quotes; monitor shipment dates.
• Provide superior customer service at counter, by phone, email or fax.
• Support sales by contacting dealers about product launches, prices and discounts.
• Resolve customer issues including warranties and returns; coordinate with departments.
• Maintain customer records and process parcel shipments and credits.

Skills

Order management

Customer service

Sales support

Conflict resolution

Inventory management

Job description

DAIKIN COMFORT TECHNOLOGIES DIST INC in Palm Springs, CA is seeking a Customer Service Representative to input and process orders, quotes and cash handling while coordinating deliveries with manufacturing, sales and distribution teams.

The role emphasizes superior customer service across counter, phone, email, and fax, plus collaboration with Territory Sales Managers to drive dealer relationships and product knowledge. Strong focus on order accuracy and timely communication.