Customer Experience Pro II — Back‑Up & Account Support

Parker Hannifin; Austin (TX); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

401(k) Plan with company match

Paid Time Off

Holiday schedule

Job summary

Parker Hannifin is seeking a Customer Experience Representative to support PSC accounts in Austin, TX. You will help process orders, provide quotes, and deliver outstanding service to customers across channels.

The role requires collaboration with internal teams and channel partners to meet customer needs and drive operational excellence. Strong communication and MS Office proficiency are essential.

Qualifications

• Passion for delivering premier customer experience.
• Proficient with ERP/CRM systems (e.g., Salesforce).
• Strong organizational skills and multitasking ability.

Responsibilities

• Back-up for PSC accounts; ensure timely order processing.
• Respond to customer inquiries with updates and solutions.
• Collaborate with internal teams to provide pricing and quotes.
• Maintain up-to-date account instructions and portals.

Skills

Customer service

ERP systems

MS Office

English fluency

Tools

Salesforce

ERP systems

MS Office

Job description

Parker Hannifin is seeking a Customer Experience Representative to support PSC accounts in Austin, TX. You will help process orders, provide quotes, and deliver outstanding service to customers across channels.

The role requires collaboration with internal teams and channel partners to meet customer needs and drive operational excellence. Strong communication and MS Office proficiency are essential.