Customer Experience Pro II: Accounts & Orders

Parker Hannifin Corporation; Austin (TX); Presencial; USD 34.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual incentive program

Competitive benefits package

401(k) plan with company match

Descripción de la vacante

Parker Hannifin is seeking a Customer Experience representative to serve as a back-up for PSC accounts, ensuring timely order processing, accurate quoting, and top-tier service. You will collaborate with internal teams, divisions, and channel partners to meet customer needs and drive efficiency.

This role emphasizes relationship-building with OEM contacts, accurate order management, and proactive communication while supporting continuous improvement across workflows and customer satisfaction.

Formación

• Passion for Customer Service and providing premier customer experience.
• Professional, "here to help" attitude and a committed team player.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proactive problem solving and decision-making skills.
• Self-manager and motivator.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with ERP or CRM systems (e.g., Seibel, MSS, Salesforce) is highly desirable.
• Ability to thrive under pressure while maintaining attention to detail and quality.
• Ability to thrive in a fast-paced environment.
• Read/write/speak English fluently.

Responsabilidades

• Demonstrate flexibility daily regarding tasks required to assist the business
• Manages assigned customer accounts within designated distribution channels, ensuring all orders are processed efficiently and accurately
• Actively responds to customer inquiries regarding order status, providing timely updates and solutions to enhance customer satisfaction
• Participating in meetings and customer cadences to establish and develop strong relationships with key OEM contacts
• Accurately processes and adjusts orders to meet customer requirements
• Works with internal teams and/or divisions to provide accurate pricing and quotes
• Ensures that Account Instructions remain up to date (Dozuki)
• Communicates proactively with customers and internal teams via phone, email, and provide updates to resolve inquiries
• Collaborates closely with internal teams, distribution centers and division to address customer needs
• Supports continuous improvement initiatives aimed at enhancing workflow efficiency, customer satisfaction, and internal process effectiveness
• Maintains a professional and customer-centric approach, fostering strong relationships within distribution channels and assigned accounts
• Assists other Customer Experience reps and departments as required.

Conocimientos

Customer service mindset

Professional attitude

Organizational skills

Problem solving

Self-management

Microsoft Office

ERP/CRM experience

Under pressure

Fast-paced work

English fluency

Herramientas

Microsoft Office

Salesforce

ERP systems

Descripción del empleo

Parker Hannifin is seeking a Customer Experience representative to serve as a back-up for PSC accounts, ensuring timely order processing, accurate quoting, and top-tier service. You will collaborate with internal teams, divisions, and channel partners to meet customer needs and drive efficiency.

This role emphasizes relationship-building with OEM contacts, accurate order management, and proactive communication while supporting continuous improvement across workflows and customer satisfaction.