Customer Success & Order Specialist

Motion Industries (MOT); Bloomington (IN); On-site; USD 25,000 - 32,000; Full time

Job summary

Motion Industries in Bloomington, IN seeks a Customer Service Representative to accurately fulfill customer orders, respond to inquiries, and enter orders via telephone, fax, email, or walk-in.

You will influence gross profit through pricing within parameters, build relationships for repeat business, manage inventories, and coordinate shipping while expedites backorders and processes returns as needed.

Qualifications

• High School Diploma or GED required; 0–3 years of related experience preferred.
• Strong written and verbal communication skills; attention to detail essential.
• Moderate computer skills and ability to use business systems effectively.

Responsibilities

• Respond to basic product inquiries, provide quotes, and enter orders.
• Place orders by phone, fax, email, or walk-in and manage order flow.
• Negotiate price within parameters to influence gross profit; adjust non-contract pricing as needed.
• Build relationships to drive repeat business and improve processes.
• Ensure inventory levels are adequate and source products from various inventories.
• Determine cost-effective shipping methods and expedite backorders; assist with returns.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Education

High School Diploma or GED

Tools

Business systems

Job description

Motion Industries in Bloomington, IN seeks a Customer Service Representative to accurately fulfill customer orders, respond to inquiries, and enter orders via telephone, fax, email, or walk-in.

You will influence gross profit through pricing within parameters, build relationships for repeat business, manage inventories, and coordinate shipping while expedites backorders and processes returns as needed.