Customer Success & Order Resolution Specialist II

Reliable Parts; Spokane Valley (WA); Vor Ort; USD 40.000 - 52.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Medical Insurance

Dental & Vision

401(k)

Zusammenfassung

Reliable Parts in Spokane Valley, WA is seeking a Customer Sales Representative II to assist customers by phone, live chat, and email, helping with orders and resolving shipping issues. You will aim to retain customers through proactive service and problem solving.

The role requires strong communication, the ability to multitask, and a positive, service-oriented attitude. Prior call center or customer service experience and a high school diploma are preferred; typing speed of 40+ wpm is

Qualifikationen

• Minimum high school diploma or GED.
• Two years call center or customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to type 40+ words per minute.

Aufgaben

• Answer inbound customer service phone calls.
• Correspond with customers via email and live chat sessions.
• Achieve call center metric targets and customer satisfaction objectives.
• Identify, research, and resolve complex customer issues with quick decision making.
• Recognize opportunities for additional sales and promote customer trust.

Kenntnisse

Multitasking

Work under pressure

Communication skills

Typing 40+ wpm

Customer service

Computer literacy

Appliance parts exp

Ausbildung

High school diploma or GED

Jobbeschreibung

Reliable Parts in Spokane Valley, WA is seeking a Customer Sales Representative II to assist customers by phone, live chat, and email, helping with orders and resolving shipping issues. You will aim to retain customers through proactive service and problem solving.

The role requires strong communication, the ability to multitask, and a positive, service-oriented attitude. Prior call center or customer service experience and a high school diploma are preferred; typing speed of 40+ wpm is