Customer Service Specialist: Order Fulfillment & Support

Service Partners; Spokane Valley (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Tuition Reimbursement

Job summary

Service Partners in Spokane Valley, WA, is seeking a Customer Service Representative to be the main contact for local customers, handling orders, providing product information, and coordinating with Outside Sales, Production, Inside Sales, Credit, and Delivery to ensure timely fulfillment.

The role requires a positive, customer-focused attitude, proficient computer skills, and the ability to learn new systems. Compensation is hourly and includes benefits; local travel may be involved.

Qualifications

• Minimum 18 years of age.
• 1–2 years of experience in a customer service role.
• Valid driver's license if operating a vehicle for company purposes.
• Ability to perform basic math calculations.
• Excellent communication skills, verbal and written.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Collaborate with Outside Sales, Production, Inside Sales, Credit and Delivery to support order fulfillment.
• Process dealer orders and system-generated acknowledgements; review and resolve customer needs.

Skills

Customer service

Communication

Problem-solving

Teamwork

Attention to detail

Tools

CRM software

MS Office

Job description

Service Partners in Spokane Valley, WA, is seeking a Customer Service Representative to be the main contact for local customers, handling orders, providing product information, and coordinating with Outside Sales, Production, Inside Sales, Credit, and Delivery to ensure timely fulfillment.

The role requires a positive, customer-focused attitude, proficient computer skills, and the ability to learn new systems. Compensation is hourly and includes benefits; local travel may be involved.