Customer Service & Orders Specialist II

Genuine Parts Company; Tukwila (WA); On-site; USD 33,530 - 41,920; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Tukwila, WA. You will respond to customer inquiries, provide quotes, and process orders, while building relationships to drive repeat business and improve processes.

The role requires strong communication, reliability, and the ability to manage multiple tasks in a fast-paced environment. You will place orders, negotiate pricing within set parameters, and ensure inventory and shipping logistics align with customer needs.

Qualifications

• High school diploma or GED required with 3–5 years of related experience.
• Excellent communication skills (written and verbal) and strong attention to detail.
• Reliable, organized, and able to multi-task.
• Strong negotiation and time-management abilities.
• Proficient computer skills.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and processes orders.
• Places customer orders via phone, fax, email, or in person.
• Negotiates pricing within parameters to support profitability.
• Maintains inventory awareness and orders to ensure product availability.
• Supports other representatives and handles escalations as needed.
• Determines cost-effective shipping methods and handles returns as required.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Negotiation

Multi-tasking

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II in Tukwila, WA. You will respond to customer inquiries, provide quotes, and process orders, while building relationships to drive repeat business and improve processes.

The role requires strong communication, reliability, and the ability to manage multiple tasks in a fast-paced environment. You will place orders, negotiate pricing within set parameters, and ensure inventory and shipping logistics align with customer needs.