Parts Delivery & Customer Experience Specialist

RWC Group; Spokane Valley (WA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Paid Training

Family owned and operated

Long term job security

Health and wellness

Discounts on products and services

Job summary

RWC Group in Spokane Valley, WA is seeking a delivery/customer service associate to safely deliver parts, stage orders, and assist in warehouse tasks. You will educate customers on products, build rapport for repeat business, and help manage credit collections daily.

The role emphasizes teamwork, strong communication, and the ability to lift up to 50 lbs. Equal opportunity employer and supportive growth environment are offered.

Qualifications

• 1-2 years of prior driving experience.
• Previous experience in a customer service role preferred.
• Valid driver’s license and a clean abstract required.
• Excellent written and oral communication skills and eager to improve.
• Strong organizational skills related to workload, time management and prioritization.
• Able to lift up to 50 lbs.
• Ability to work both independently and as part of a team.

Responsibilities

• Safely and expertly deliver parts to customers as needed.
• Select and stage parts for customer orders.
• Craft "wow" moments for clientele by going above and beyond their expectations to ensure their utmost happiness.
• Pick up customer returns in a timely and proficient manner.
• Communicate with and educate customers on our products.
• Build rapport with customers to ensure repeat business.
• Perform daily collection of credit accounts.
• Assist in warehouse duties, stocking shelves and keeping a clean environment.

Skills

Customer service

Communication

Time management

Teamwork

Job description

RWC Group in Spokane Valley, WA is seeking a delivery/customer service associate to safely deliver parts, stage orders, and assist in warehouse tasks. You will educate customers on products, build rapport for repeat business, and help manage credit collections daily.

The role emphasizes teamwork, strong communication, and the ability to lift up to 50 lbs. Equal opportunity employer and supportive growth environment are offered.