Customer Success & Order Resolution Specialist

Boelter; Waukesha (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Boelter is seeking a Customer Service Representative to be the first point of contact for customers and to support our outside sales team. You will research products, assist with quoting, and enter orders while ensuring accurate shipping and billing resolutions.

The role emphasizes timely communication, backorder management, and collaborative problem solving with internal graphics, suppliers, and the sales team.

Qualifications

• Associates/Bachelor’s Degree preferred or 3-5 years related experience.
• Proficiency in Word, Excel and Microsoft Outlook.
• Knowledge of SAP a plus.

Responsibilities

• Provide highest quality customer service and support to sales team and customers.
• Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
• Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements. Check for accuracy and completeness.
• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner.
• Responsible for following through on customer issues to completion, may require outbound calls and multi-contact follow-ups.
• Work with customer, internal graphics team and suppliers to create accurate art proofs/revisions for production.
• Communicate with sales and purchasing to inform them of possible product and sales problems.
• Problem resolution for customer complaints or delivery issues.

Skills

Word

Excel

Microsoft Outlook

Customer service

Communication

Organization

Education

Associates/Bachelor’s Degree preferred

Tools

SAP

Job description

Boelter is seeking a Customer Service Representative to be the first point of contact for customers and to support our outside sales team. You will research products, assist with quoting, and enter orders while ensuring accurate shipping and billing resolutions.

The role emphasizes timely communication, backorder management, and collaborative problem solving with internal graphics, suppliers, and the sales team.