Customer Service & Order Fulfillment Specialist

The Boelter Companies; Waukesha (WI); On-site; USD 40,000 - 46,000; Full time

Job summary

The Boelter Companies in Pewaukee, WI is seeking a Customer Service Representative to be the first point of contact for customers and to support the outside sales team. You will research products, assist with quoting, enter orders, and help resolve shipping and billing issues to ensure timely order fulfillment.

Responsibilities include handling inquiries via phone, email, EDI, and chat, managing backorders, and coordinating with internal teams to provide accurate pricing, delivery details, and

Qualifications

• : Associates/Bachelor’s Degree preferred or 3-5 years related experience.
• : Proficiency in Word, Excel and Microsoft Outlook.
• : Knowledge of SAP a plus.

Responsibilities

• Provide highest quality customer service and support to sales team and customers.
• Exceptional organizational skills with the ability to manage a high level of email and work autonomously.
• Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
• Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements.
• Issue resolution concerning the order fulfillment process or functionality of our products in a professional and solutions-oriented manner.
• Responsible for following through on customer issues to completion with outbound calls and multiple contacts as needed.
• Work with customer, internal graphics team and suppliers to create accurate art proofs/revisions for production.

Skills

Customer service

SAP

MS Office

Organizational skills

Education

Associate/Bachelor degree preferred

Tools

SAP

Job description

The Boelter Companies in Pewaukee, WI is seeking a Customer Service Representative to be the first point of contact for customers and to support the outside sales team. You will research products, assist with quoting, enter orders, and help resolve shipping and billing issues to ensure timely order fulfillment.

Responsibilities include handling inquiries via phone, email, EDI, and chat, managing backorders, and coordinating with internal teams to provide accurate pricing, delivery details, and