Customer Service Representative

The Boelter Companies; City of Pewaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading food and beverage manufacturing company in Pewaukee, WI is looking for a Customer Service Representative. You will provide exceptional customer service, process orders, and resolve issues using SAP. Candidates should have 3–5 years of experience in customer service and proficiency in Microsoft Office applications. The position is full-time with competitive benefits.

Qualifications

• 3–5 years related experience preferred.
• Proficiency in Word, Excel, and Microsoft Outlook.
• Experience in customer service.

Responsibilities

• Provide highest quality customer service to sales team and customers.
• Process customer orders ensuring timely delivery.
• Resolve customer complaints or delivery issues.

Skills

Customer service excellence

Organizational skills

SAP knowledge

Proficient in Word and Excel

Education

Associates/Bachelor’s Degree

Tools

SAP

Job description

Overview

Join to apply for the Customer Service Representative role at The Boelter Companies.

Belong to the Boelter community that brings people together. We value the individual and believe your unique perspective builds a stronger community and fuels our passion for authentic relationships.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide highest quality customer service and support to sales team and customers.
• Demonstrate exceptional organizational skills with the ability to manage a high level of email and work autonomously.
• Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow up to customers, including daily responsibility of working backorder and open order reports.
• Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements. Check for accuracy and completeness.
• Issue resolution concerning the order fulfillment process or functionality of products in a professional and solutions-oriented manner, including UPS tracking, freight quotes, rush orders and credit issues among a variety of other requests.
• Follow through on customer issues to completion, which may require outbound calls and/or multiple customer contacts. Balance multiple priorities effectively.
• Work with customers, internal graphics team and suppliers to create accurate art proofs/revisions for production.
• Communicate with sales and purchasing to inform them of possible product and sales problems.
• Resolve customer complaints or delivery issues.
• Respond to requests via phone, email or chat.
• Demonstrate the ability to learn a broad range of products and vendors.

EDUCATION and/or EXPERIENCE

Associates/Bachelor’s Degree preferred or 3–5 years related experience. Proficiency in Word, Excel and Microsoft Outlook. Knowledge of SAP is a plus.

PHYSICAL DEMANDS and WORK ENVIRONMENT

While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally standing, stooping, kneeling, crouching, crawling. Ability to lift up to 10 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Food and Beverage Manufacturing

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