Customer Success & Order Operations Coordinator

Award Staffing; Burnsville (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Sick time

401k with company match

MEC health plan

Job summary

Award Staffing in Burnsville, MN seeks a Customer Service & Order Management Coordinator to support customer service and production operations. You will manage orders, communicate with customers and internal teams, and ensure accurate data entry and timely fulfillment.

The role requires proactive attitude, multi-tasking, and the ability to adapt to changing priorities in a growing production setting. This temp-to-hire position offers weekday hours with overtime as needed.

Qualifications

• 2+ years of customer service, order management, administrative, or account support experience preferred.
• Strong written communication skills, especially professional email communication.
• Excellent attention to detail and data-entry accuracy.
• Comfortable learning new software and systems.

Responsibilities

• Respond to customer emails promptly and professionally.
• Enter new customer orders into Printavo accurately and completely.
• Review customer order information for accuracy and follow up on missing information when necessary.
• Update and maintain production Need to Run files in Google Drive.
• Communicate order requirements, deadlines, changes, and priorities to the production team.
• Send invoices to customers and follow up on billing-related questions.
• Create invoices for fulfillment and print-on-demand orders.
• Monitor active orders and help ensure they continue moving through production.
• Communicate order status and production updates to customers.
• Coordinate internally with production, artwork, shipping, receiving, and fulfillment teams.
• Help resolve order discrepancies and customer service issues.
• Maintain organized and accurate customer and order records.
• Provide full coverage of customer service/order management responsibilities when other team members are absent.

Skills

Customer service

Order management

Administrative tasks

Written communication

Attention to detail

Data entry

Problem solving

Multi-tasking

Tools

Google Drive

Google Sheets

Email

Printavo

ERP/CRM

Job description

Award Staffing in Burnsville, MN seeks a Customer Service & Order Management Coordinator to support customer service and production operations. You will manage orders, communicate with customers and internal teams, and ensure accurate data entry and timely fulfillment.

The role requires proactive attitude, multi-tasking, and the ability to adapt to changing priorities in a growing production setting. This temp-to-hire position offers weekday hours with overtime as needed.