Customer Service & Order Management Coordinator - 1st Shift

Award Staffing; Burnsville (MN); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid holidays

Sick time

401k with company match

MEC health plan

Job summary

Award Staffing in Burnsville, MN seeks a Customer Service & Order Management Coordinator to support customer service and production operations. You will manage orders, communicate with customers and internal teams, and ensure accurate data entry and timely fulfillment.

The role requires proactive attitude, multi-tasking, and the ability to adapt to changing priorities in a growing production setting. This temp-to-hire position offers weekday hours with overtime as needed.

Qualifications

• 2+ years of customer service, order management, administrative, or account support experience preferred.
• Strong written communication skills, especially professional email communication.
• Excellent attention to detail and data-entry accuracy.
• Comfortable learning new software and systems.

Responsibilities

• Respond to customer emails promptly and professionally.
• Enter new customer orders into Printavo accurately and completely.
• Review customer order information for accuracy and follow up on missing information when necessary.
• Update and maintain production Need to Run files in Google Drive.
• Communicate order requirements, deadlines, changes, and priorities to the production team.
• Send invoices to customers and follow up on billing-related questions.
• Create invoices for fulfillment and print-on-demand orders.
• Monitor active orders and help ensure they continue moving through production.
• Communicate order status and production updates to customers.
• Coordinate internally with production, artwork, shipping, receiving, and fulfillment teams.
• Help resolve order discrepancies and customer service issues.
• Maintain organized and accurate customer and order records.
• Provide full coverage of customer service/order management responsibilities when other team members are absent.

Skills

Customer service

Order management

Administrative tasks

Written communication

Attention to detail

Data entry

Problem solving

Multi-tasking

Tools

Google Drive

Google Sheets

Email

Printavo

ERP/CRM

Job description

About the Opportunity

• Job Title: Customer Service & Order Management Coordinator
• Pay Rate Range: $22.00-$27.00/hr
• Location: Burnsville, MN
• Schedule: 1st Shift Monday–Friday 8AM-5PM with required overtime as needed.
• Position Type: Temp to Hire

Requirements and Qualifications

• 2+ years of customer service, order management, administrative, or account support experience preferred.
• Strong written communication skills, especially professional email communication.
• Excellent attention to detail and data-entry accuracy.
• Comfortable learning new software and systems.
• Experience with Google Drive, Google Sheets, and email.
• Experience with order management, ERP, CRM, or production-management software is a plus.
• Printavo experience is a plus but not required.
• Experience creating invoices or working with basic billing/accounting processes is helpful.
• Ability to manage multiple orders and deadlines simultaneously.
• Strong follow-through and problem-solving skills.
• Comfortable communicating with both customers and internal production staff.
• Reliable attendance and ability to independently manage responsibilities after training.
• We are looking for someone who doesn't simply wait to be told what to do. The ideal candidate notices when something is missing, follows up, communicates clearly, and makes sure orders continue moving forward.
• This person should be comfortable working in a growing production environment where priorities can change throughout the day and where accuracy, urgency, and customer communication are all important.

Duties and Responsibilities

• We are looking for a highly organized and dependable Customer Service & Order Management Coordinator to support our customer service and production operations.
• This is an important operational role that serves as a link between our customers, production team, fulfillment operations, and billing. The ideal candidate is comfortable managing multiple priorities, communicating professionally with customers, and accurately entering and maintaining orders in our systems.
• This position will initially work alongside and provide backup to an experienced team member, with the goal of becoming fully cross-trained and capable of independently handling the day-to-day responsibilities of the department when needed.

Primary Responsibilities

• Respond to customer emails promptly and professionally.
• Enter new customer orders into Printavo accurately and completely.
• Review customer order information for accuracy and follow up on missing information when necessary.
• Update and maintain production "Need to Run"files in Google Drive.
• Communicate order requirements, deadlines, changes, and priorities to the production team.
• Send invoices to customers and follow up on billing-related questions.
• Create invoices for fulfillment and print-on-demand orders.
• Monitor active orders and help ensure they continue moving through production.
• Communicate order status and production updates to customers.
• Coordinate internally with production, artwork, shipping, receiving, and fulfillment teams.
• Help resolve order discrepancies and customer service issues.
• Maintain organized and accurate customer and order records.
• Provide full coverage of customer service/order management responsibilities when other team members are absent.

Discover Award Staffing

At Award Staffing, we believe that work should be more than just a paycheck—it should inspire, empower, and create a sense of purpose. We’re passionate about connecting people through meaningful work that truly fits their skills and aspirations. Voted Minnesota's Top Staffing Agency to work for by the Star Tribune, we partner with companies of all sizes to help you find a role where you can thrive. Our team is here to support you every step of the way. Let’s find the job that’s right for you.

Why Award Staffing

• Values Matching: We don’t just help you find a job; we connect you with a company that aligns with your values, ensuring it’s the right fit for who you are.
• Professional & Personal Growth: Your growth matters to us. We focus on finding positions that offer opportunities for skill development and personal fulfillment, so you can thrive in every aspect of your life.
• Impact: The work you do should make a difference. We're committed to placing you in roles where you can have a meaningful impact on your life and the community around you.

Benefits

• May be eligible for 5 paid holidays.
• May accrue up to 48 hours of paid sick time per year.
• 401k with company match after 1 year of employment.
• Minimum Essential Coverage (MEC) Plan.

AAP/EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Award Staffing Inc. is a Drug-Free Workplace/EEO Employer.