Customer Operations Manager: Cross-Functional Support Lead

Ultimate Staffing Services; BLOOMINGTON (MN); On-site; USD 45,000 - 75,000; Full time

Job summary

Ultimate Staffing Services in Bloomington, Minnesota is seeking a Customer Operations Manager to coordinate between customers, partners and internal teams, ensuring a seamless service experience. The role involves managing a high-volume inbox, researching issues, and guiding cross-functional resolution with a customer-first mindset.

Strong organizational skills, attention to detail, and excellent communication are essential for success in a fast-paced environment.

Qualifications

• Experience coordinating between customers, partners and internal teams.
• Strong organizational and problem-solving abilities are required.
• Ability to manage high-volume communications and respond thoughtfully.

Responsibilities

• Serve as liaison between customers, partners and internal teams.
• Manage a high-volume inbox and provide personalized responses.
• Coordinate with multiple departments to resolve issues and fulfill service needs.
• Maintain documentation of inquiries, resolutions and follow-ups.
• Escalate complex issues while owning the customer experience.

Skills

Customer support

Operations

Process improvement

Cross-functional coordination

Communication

Problem-solving

Relationship management

Attention to detail

Technical aptitude

Customer-first mindset

Job description

Ultimate Staffing Services in Bloomington, Minnesota is seeking a Customer Operations Manager to coordinate between customers, partners and internal teams, ensuring a seamless service experience. The role involves managing a high-volume inbox, researching issues, and guiding cross-functional resolution with a customer-first mindset.

Strong organizational skills, attention to detail, and excellent communication are essential for success in a fast-paced environment.