Dynamic Sales & Customer Support Specialist

Award Staffing; Dassel (MN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

May be eligible for paid holidays

Paid sick time

401k with company match

MEC health plan

Job summary

Award Staffing is hiring a Sales & Customer Support Specialist in Dassel, MN for a temporary, first-shift role. You will handle customer inquiries by phone, email, and chat, provide product and pricing information, and process quotes and orders within our ERP system.

You will use CRM tools to identify sales opportunities, build strong customer relationships, and support sales goals while delivering outstanding customer service in a fast-paced environment.

Qualifications

• 1-3 years of customer-facing experience.
• Strong verbal and written communication skills with excellent phone etiquette.
• Experience with Microsoft Office (Outlook, Word, Excel, Teams) and ERP/CRM systems.
• Able to multitask, stay organized, and work effectively in a fast-paced environment.
• Team-oriented with a positive, professional attitude.

Responsibilities

• Respond to customer inquiries by phone, email, and chat in a timely, friendly, and professional manner.
• Listen to customer needs, troubleshoot basic issues, and escalate more complex concerns as needed.
• Provide accurate information about products, services, pricing, and account details.
• Prepare and process customer quotes, orders, returns (RMAs), and other documentation within the ERP system.
• Maintain accurate customer records and document customer interactions.
• Follow up on open quotes, sales opportunities, and on-hold orders.
• Research and identify new sales opportunities using CRM and sales tools such as HubSpot, Lead Forensics, and Klenty.
• Build strong customer relationships through personalized service and proactive communication.
• Meet individual and team sales goals while providing outstanding customer support.
• Continue developing product knowledge and customer service skills through ongoing training.

Skills

Customer service

Inside sales

Sales support

Communication

Phone etiquette

Multitasking

Organization

Teamwork

ERP/CRM familiarity

Tools

HubSpot

Lead Forensics

Klenty

Outlook

Excel

Job description

Award Staffing is hiring a Sales & Customer Support Specialist in Dassel, MN for a temporary, first-shift role. You will handle customer inquiries by phone, email, and chat, provide product and pricing information, and process quotes and orders within our ERP system.

You will use CRM tools to identify sales opportunities, build strong customer relationships, and support sales goals while delivering outstanding customer service in a fast-paced environment.