Customer Success & Order Management Specialist

Momentive; Stanford Heights (NY); Presencial; USD 56.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental & vision insurance

Paid parental leave

Short term disability with 100% base

EAP and care resources

25 days PTO + holidays

401k with employer match

Descripción de la vacante

Momentive is seeking a Customer Service Representative II to manage an independent portfolio of accounts and support order-related activities from order creation through final delivery, on-site five days a week, Monday through Friday.

You will act as the front-line business contact for product, service and supply chain inquiries, proactively inform clients, and collaborate with Sales, Demand Planning, Logistics and Quality to ensure a seamless customer experience.

Formación

• Bachelor’s degree with 3+ years of customer service/account management experience, or an Associate’s with 5+ years, or High School Diploma/GED with 7+ years.
• Familiarity with SAP (SD module) or a strong interest in learning enterprise systems.
• Strong interpersonal skills and the ability to adapt in dynamic, multicultural environments.
• Organized and adaptable; able to manage multiple tasks and prioritize based on customer and business needs.
• Proactive problem-solver with a desire to take ownership and contribute to positive customer outcomes.

Responsabilidades

• Process order-to-cash from contract management through order confirmation, invoicing and delivery for all order types.
• Act as front-line business contact for product, service and supply chain inquiries; keep clients informed.
• Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Quality.
• Receive, enter and manage customer non-conformances/claims, including debit/credit note management.
• Build sustainable customer trust through open, proactive communication; collaborate with internal teams to ensure fulfillment.

Conocimientos

Customer service

Account management

SAP experience

Multicultural environments

Interpersonal skills

Communication skills

Problem-solving

Time management

Mentoring

Teamwork

Educación

Bachelor's degree

Associate degree

High school diploma/GED

Herramientas

SAP SD

ERP systems

Descripción del empleo

Momentive is seeking a Customer Service Representative II to manage an independent portfolio of accounts and support order-related activities from order creation through final delivery, on-site five days a week, Monday through Friday.

You will act as the front-line business contact for product, service and supply chain inquiries, proactively inform clients, and collaborate with Sales, Demand Planning, Logistics and Quality to ensure a seamless customer experience.