Customer Service Representative II

Momentive; Town of Niskayuna (NY); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Paid parental leave

Short term disability

401k with 5% employer match

PTO and holidays

Wellness programs

Job summary

Momentive is seeking a Customer Service Representative II to manage an independent portfolio of accounts and support order-related activities from order creation through final delivery. The role requires on-site presence five days per week, Monday through Friday, and offers a competitive base pay with incentive opportunities.

The ideal candidate has a Bachelor's degree with 3+ years of customer service experience (or equivalent) and familiarity with SAP (SD).

Qualifications

• Bachelor's degree with 3+ years of customer service/account management experience
• Associate's degree with 5+ years
• High School Diploma/GED with 7+ years
• Familiarity with SAP (SD module) or a strong interest in learning enterprise systems
• Strong interpersonal skills and the ability to adapt in dynamic, multicultural environments
• Organized and adaptable, able to manage multiple tasks and prioritize based on customer and business needs
• Maintains composure and professionalism under pressure
• Proactive problem-solver with a desire to take ownership and contribute to positive customer outcomes
• Team-oriented and leads by example through a strong work ethic and commitment to continuous learning; open to mentoring
• Effective communicator, both written and verbal, with an interest in developing customer relationship skills

Responsibilities

• Efficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery - all order types and customers (EDI, export, WOC)
• Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve
• Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality
• Receive, enter and manage customer non-conformances/claims, including debit/credit note management
• Build sustainable customer trust through open, proactive communication

Skills

Interpersonal skills

Multitasking

Adaptability

Communication

Problem solving

Team player

Mentoring

Proactive

Education

Bachelor's degree + 3+ years exp

Associate's degree + 5+ years

High School Diploma/GED + 7+ years

Tools

SAP (SD module)

Job description

Job Title

Customer Service Representative II

Summary

The Customer Service Representative II serves as a key point of contact for customers, managing an independent portfolio of accounts and supporting order-related activities from order creation through final delivery. Acting as an extension of the commercial organization, this role works closely with customers and internal teams to help ensure a seamless and positive customer experience. Our Customer Service team supports a diverse customer base, and language needs may vary by position. While Spanish is not required for all Customer Service Representative openings, select roles do require or strongly prefer candidates who are bilingual in English and Spanish. Candidates with Spanish-language proficiency are encouraged to highlight their level of fluency when applying. Please note that this position requires on-site presence five days per week, Monday through Friday.

Responsibilities

• Efficiently process order-to-cash from contract management through order confirmation, ad-hoc invoicing and delivery - all order types and customers (EDI, export, WOC)
• Act as front-line business contact for product, service and supply chain inquiries; keep clients proactively informed and act to maximize ability to serve
• Analyze SAP reports to identify and resolve open issues; interface with Sales, Demand Planning, Logistics, Product Stewardship, Trade Compliance and Quality
• Receive, enter and manage customer non-conformances/claims, including debit/credit note management
• Build sustainable customer trust through open, proactive communication

Qualifications

• Bachelor's degree with 3+ years of customer service/account management experience or an Associate's degree with 5+ years or High School Diploma/GED with 7+ years
• Familiarity with SAP (SD module) or a strong interest in learning enterprise systems
• Strong interpersonal skills and the ability to adapt in dynamic, multicultural environments
• Organized and adaptable, able to manage multiple tasks and prioritize based on customer and business needs
• Maintains composure and professionalism under pressure
• Proactive problem-solver with a desire to take ownership and contribute to positive customer outcomes
• Team-oriented and leads by example through a strong work ethic and commitment to continuous learning; open to mentoring and being mentored
• Effective communicator, both written and verbal, with an interest in developing customer relationship skills

Preferred

• Experience in chemical industry ideal Bilingual Spanish Speaking #LI-AW1

What We Offer

• Base Pay Range: $56,300 - $82,610
• The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography
• Additionally, this role is eligible for incentive or sales variable compensation payments
• The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance
• At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations

Benefits

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage
• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement
• Short term disability with 100% base salary coverage
• Company funded counseling (EAP) and assistance finding care for children, parents, or pets
• 25 days of Paid Time Off (PTO) plus paid holidays
• Additional time off with years of service
• 401k savings plan with 5% employer match plus additional contribution based on years of service
• Student debt pay-off program
• Professional development programs and courses
• Wellness programs and financial education

About Us

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customers' products forward - products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more. Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world.

We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.