Order-to-Invoice Specialist – Customer Accounts

ICL Group; St. Louis (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision and life

401k with company match

Paid time off

Employee assistance program

Job summary

ICL Group Ltd. in St. Louis is seeking a Customer Account Specialist to manage the order to invoice process, ensuring on-time delivery and accurate invoicing while delivering high-quality customer service.

You will work closely with the sales and supply chain teams to meet customer expectations, resolve inquiries, and support pricing, shipping, production, and credit to enable seamless order transactions.

Qualifications

• 3+ years of order management experience in a manufacturing environment.
• High School diploma or equivalent.
• Time management skills with the ability to make timely efficient decisions while staying organized.
• Proven oral and written communication proficiencies.
• Strong analytical and problem-solving skills.
• Positive attitude with a strong attention to detail.
• Able to take ownership of issue resolution and willing to go above and beyond to provide high-quality service.
• Strong interpersonal skills with the ability to work well both independently as well as collaborate with others.
• Experience with SAP.

Responsibilities

• Resolve all non-technical inquiries including tracing shipments, providing prices, and product availability dates.
• Work on orders received via Electric Data Interchange (EDI), and enter orders received via email or portal into our enterprise resource planning software (ERP) SAP
• Resolve services issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needs
• Facilitate Customer Feedback Reports
• Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers
• Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs
• Coordinate with shipping locations, production planner, transportation, and credit to ensure seamless order transactions
• Support order management through customer’s portals
• Resolve payment discrepancies, detentions and support invoice collections
• Team project work for process improvement
• Call customers to engage on forecast requirements

Skills

Order management

High School diploma

Time management

Oral and written communication

Analytical thinking

Attention to detail

Ownership

Interpersonal skills

SAP

Education

High School diploma or equivalent

Tools

SAP

Job description

ICL Group Ltd. in St. Louis is seeking a Customer Account Specialist to manage the order to invoice process, ensuring on-time delivery and accurate invoicing while delivering high-quality customer service.

You will work closely with the sales and supply chain teams to meet customer expectations, resolve inquiries, and support pricing, shipping, production, and credit to enable seamless order transactions.