Customer Success & Order Management Specialist

Inovar Packaging Group; Sioux Falls (SD); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Bonus eligibility

Benefits package

PTO + holidays

Career growth opportunities

Descripción de la vacante

Inovar Packaging Group seeks a Customer Service Account Manager to be the primary liaison for customers in Sioux Falls. You will manage daily email and phone communications, ensuring accurate orders and timely updates from project kickoff through shipment.

Collaborating with graphics, production, quality, and shipping teams, you will address discrepancies, confirm specifications, and maintain thorough documentation to uphold exceptional customer satisfaction and on-time delivery.

Formación

• Experience in customer service or order processing.
• Strong communication and multitasking skills.
• Proficiency with ERP/CRM systems and data entry accuracy.

Responsabilidades

• Enter and maintain accurate order data in ERP-based systems to ensure on-time delivery.
• Review order specifications, pricing, quantities, and delivery requirements before production.
• Coordinate artwork communications between customer and graphics team, tracking proofs and approvals.
• Monitor order progress across departments to ensure alignment with customer expectations.
• Identify and resolve order discrepancies, delivery risks, and quality issues.

Descripción del empleo

Inovar Packaging Group seeks a Customer Service Account Manager to be the primary liaison for customers in Sioux Falls. You will manage daily email and phone communications, ensuring accurate orders and timely updates from project kickoff through shipment.

Collaborating with graphics, production, quality, and shipping teams, you will address discrepancies, confirm specifications, and maintain thorough documentation to uphold exceptional customer satisfaction and on-time delivery.