Account Success & Retention Specialist

Superior Packaging and Finishing; Braintree (MA); Presencial; USD 45 000 - 90 000; Tempo integral

Resumo da oferta

Superior Packaging and Finishing is seeking an Account Success & Support Team Member to build strong customer relationships, support retention, and identify upsell/referral opportunities. You will respond to inquiries, manage accounts, and collaborate with Account Managers to resolve issues and drive satisfaction.

Key duties include processing specifications, coordinating with estimating and planning, and maintaining clear communication with customers and internal teams throughout production and

Qualificações

• Impeccable customer services and communication skills.
• Knowledge of best practices in customer service and retention.
• Proficient with applicable software applications.
• Strong written and verbal communication.

Responsabilidades

• Respond to customer inquiries promptly and professionally.
• Verify job specs and artwork with customers and relay to estimating.
• Gather information to produce the job and confirm specs match the quote.
• Create job tickets and communicate production details internally and to customers.

Conhecimentos

Customer service

Communication skills

Retention knowledge

Written and verbal communication

Descrição da oferta de emprego

Superior Packaging and Finishing is seeking an Account Success & Support Team Member to build strong customer relationships, support retention, and identify upsell/referral opportunities. You will respond to inquiries, manage accounts, and collaborate with Account Managers to resolve issues and drive satisfaction.

Key duties include processing specifications, coordinating with estimating and planning, and maintaining clear communication with customers and internal teams throughout production and