REPRESENTATIVE I, CUSTOMER SERVICE

Inovar Packaging Group; Sioux Falls (SD); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Bonus eligibility

Benefits package

PTO + holidays

Career growth opportunities

Descripción de la vacante

Inovar Packaging Group seeks a Customer Service Account Manager to be the primary liaison for customers in Sioux Falls. You will manage daily email and phone communications, ensuring accurate orders and timely updates from project kickoff through shipment.

Collaborating with graphics, production, quality, and shipping teams, you will address discrepancies, confirm specifications, and maintain thorough documentation to uphold exceptional customer satisfaction and on-time delivery.

Formación

• Experience in customer service or order processing.
• Strong communication and multitasking skills.
• Proficiency with ERP/CRM systems and data entry accuracy.

Responsabilidades

• Enter and maintain accurate order data in ERP-based systems to ensure on-time delivery.
• Review order specifications, pricing, quantities, and delivery requirements before production.
• Coordinate artwork communications between customer and graphics team, tracking proofs and approvals.
• Monitor order progress across departments to ensure alignment with customer expectations.
• Identify and resolve order discrepancies, delivery risks, and quality issues.

Descripción del empleo

Job Posting Title: Customer Service Account Manager

Company Overview

Inovar Packaging Group, LLC, is proud to be one of North America's premier flexographic and digital printing companies, dedicated to the success of our employees and customers. We invest in the latest equipment and technology, continually seeking the best strategies and solutions to deliver cutting-edge, top-quality products. Our culture is customer-driven, team-oriented, and built on win-win partnerships.

Why Join Us?

• Competitive pay + Bonus
• Comprehensive benefits package, including medical, dental, vision, life insurance, short/long-term disability, 401(k) Retirement Plan and Tuition Assistance
• Paid Time Off (PTO) and company holidays
• Opportunities for career growth within a rapidly expanding company

The Customer Service account Manager serves as the primary point of contact for customers, engaging daily through email and phone to ensure exceptional customer satisfaction. Working in a fast-paced, high-demand, and time-sensitive environment, this role is responsible for accurate and timely order processing, proactive communication, and strong internal collaboration. The role supports customers from the beginning of a project through shipment, providing updates, managing project details, and ensuring all requirements are clearly documented and executed. The Customer Service Account Manager works with all departments and plays a critical role in supporting company growth through customer retention, operational efficiency, and cross-functional alignment.

Key Responsibilities

• Accurately enter and maintain order data within the ERP-based production and order management system to support on-time delivery and minimize rework or production delays.
• Review and confirm order specifications, pricing, quantities, and delivery requirements prior to release to production.
• Coordinate artwork communication between the customer and graphics team, ensuring proofs, revisions, and final approvals are accurately documented.
• Monitor order progress across tech services, quoting, graphics, production, quality, purchasing, scheduling, and shipping to ensure alignment with customer expectations.
• Proactively identify and resolve order discrepancies, artwork concerns, delivery risks, and quality issues.