Customer Success & Order Management Specialist

Supplyone; Kent (WA); On-site; USD 30,307 - 39,950; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan with company match

Paid time off including vacation and parental leave

Employee Assistance Program (EAP)

Bonus based on company performance

Job summary

Supplyone in Kent, WA is seeking a Customer Service Representative to deliver exceptional customer experiences and serve as the key link between customers, sales, and operations. This role emphasizes proactive communication, problem resolution, and teamwork across departments to maintain high service standards.

Ideal candidates will have a high school diploma, be self-motivated, and bring at least 2 years of experience in customer service. The position offers a competitive hourly salary along with comprehensive benefits.

Qualifications

• Demonstrated initiative in personal professional development.
• Ability to communicate effectively in writing and verbally.
• Self-confident and self-motivated.

Responsibilities

• Process and confirm orders on the same day they are received.
• Generate quotes within 24 - 48 hours of receipt.
• Resolve customer problems and escalate issues as necessary.

Skills

Strong organizational skills

Effective communication

Attention to detail

Proficiency in Microsoft Office

Education

High School diploma/GED

2+ years of experience in a customer service role

Job description

Supplyone in Kent, WA is seeking a Customer Service Representative to deliver exceptional customer experiences and serve as the key link between customers, sales, and operations. This role emphasizes proactive communication, problem resolution, and teamwork across departments to maintain high service standards.

Ideal candidates will have a high school diploma, be self-motivated, and bring at least 2 years of experience in customer service. The position offers a competitive hourly salary along with comprehensive benefits.