Customer Experience & Sales Growth Specialist

Sierra Forest Products; Kent (WA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

People First Culture

Competitive Rewards

Tuition reimbursement

Growth & Innovation

Job summary

Sierra Forest Products is seeking a Customer Experience Representative in Kent, Washington. This full-time, onsite role focuses on supporting sales, driving customer satisfaction, and expanding an account base without requiring constant field visits.

You will become knowledgeable about a broad range of products, promote benefits, and collaborate with logistics, warehouse, and purchasing teams to ensure smooth operations and a high-quality customer experience.

Qualifications

• Deliver exceptional customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders; resolve order-related issues.

Responsibilities

• Deliver exceptional and quality customer service to existing customers and clients.
• Handle inbound sales inquiries and customer inquiries.
• Process and enter sales orders.
• Resolve order-related issues (delays, credits, and returns).
• Collaborate with cross function teams (logistics, warehouse, and purchasing) to ensure operational success.
• Actively sell and grow an existing account base.
• Become a brand ambassador with knowledge of our products and specs.
• Provide sales support to the outside sales team.
• Build and maintain relationships with vendors and stakeholders for fleet operations coordination.
• Identify opportunities for process improvements in fleet operations.

Skills

Driven & energetic

Problem solving

Sales experience

Relationship building

Teamwork in fast-paced environment

Entrepreneurial spirit

Job description

Sierra Forest Products is seeking a Customer Experience Representative in Kent, Washington. This full-time, onsite role focuses on supporting sales, driving customer satisfaction, and expanding an account base without requiring constant field visits.

You will become knowledgeable about a broad range of products, promote benefits, and collaborate with logistics, warehouse, and purchasing teams to ensure smooth operations and a high-quality customer experience.