Customer Service & Order Management Specialist

HEICO; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

AGI seeks a Customer Service Representative to support internal and external stakeholders, including sales, supply chain, operations, quality, and accounting. You will handle order entry, order book maintenance, and active customer engagement to enable timely sales.

You will maintain data accuracy, respond promptly to requests, and collaborate cross-functionally to ensure on-time delivery while following quality, compliance and information security requirements.

Qualifications

• Strong accuracy for data entry and knowledge of warehouse work instructions.
• Proficient with Microsoft Office applications.
• Customer service skills for diverse situations.
• Ability to multitask and stay detail oriented.
• Ability to identify issues and drive improvements.
• Self-starter with adaptability and problem solving.
• Knowledge of supply chain, purchasing and inventory control is a plus.

Responsibilities

• Maintain order book to support on-time delivery and proactive communication.
• Enter and validate critical data such as vendor quotes, customer quotes, and sales orders.
• Acknowledge all sales orders formally as required.
• Respond urgently and timely to workload and business needs.
• Collaborate cross-functionally to meet customer requirements.
• Handle CUI and FCI as required.
• Perform other related duties as assigned.

Skills

Data entry accuracy

Customer service

Multitasking

Detail oriented

Process improvement

Tools

Microsoft Office

Job description

AGI seeks a Customer Service Representative to support internal and external stakeholders, including sales, supply chain, operations, quality, and accounting. You will handle order entry, order book maintenance, and active customer engagement to enable timely sales.

You will maintain data accuracy, respond promptly to requests, and collaborate cross-functionally to ensure on-time delivery while following quality, compliance and information security requirements.