Customer Service & Order Management Leader

ITT Aerospace; Northern (KY); Hybrid; USD 102,000 - 135,000; Full time

Benefits offered by this job

Health insurance

401(k) savings plan

Paid time off

Job summary

ITT Westminster facility seeks a Customer Service Manager to lead daily operations of Customer Service and Order Entry, ensuring exceptional service and efficient order processing for distributors and customers.

This role oversees all customer-facing order activities, including order entry, expedites, pricing, returns, credits, reporting, and distributor program administration, while mentoring cross-functional teams.

Qualifications

• Bachelor's degree in Business or Engineering required.
• 4–8 years experience in a Customer Service operation (preferably technical).
• Effective leader and communicator with internal/external stakeholders.
• Proficient in MS Office products and data analysis.

Responsibilities

• Manage daily operations of Customer Service and Order Entry.
• Supervise distributor/customer communications, PO processing, order expedites, returns, credits, and pricing inquiries.
• Oversee pricing updates, order acknowledgements, shipping reports and open order management.
• Lead cross-functional teams and mentor CSR staff; drive process improvements.

Skills

Leadership

MS Office

Communication

Problem-solving

Cross-functional teamwork

Education

Bachelor's degree in Business or Engineering

Tools

MS Office

Job description

ITT Westminster facility seeks a Customer Service Manager to lead daily operations of Customer Service and Order Entry, ensuring exceptional service and efficient order processing for distributors and customers.

This role oversees all customer-facing order activities, including order entry, expedites, pricing, returns, credits, reporting, and distributor program administration, while mentoring cross-functional teams.