Strategic Procurement & Order Specialist

Eastern Communications, Ltd.; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k and company match

Paid holidays, vacation, sick days, &

Ongoing technical training

Advancement opportunities

Company-provided uniforms

Safe, clean & friendly work环境

Job summary

Eastern Communications, Ltd. is seeking a Customer Success professional to act as the first line of contact for orders, quotes, and post-sale support. You will coordinate with sales, operations, and vendors to ensure accurate processing and timely problem resolution.

You will maintain ERP data, generate quotes, and handle repairs/returns while delivering friendly, detail-oriented service to customers and partners in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 1-2 years of procurement or operations experience with customer conflict resolution.
• Excellent verbal and written communication skills and attention to detail.
• Advanced computer skills in Microsoft Office, especially Excel.

Responsibilities

• Interact directly with our customers and vendors, processing incoming purchase orders, generating quotes, managing returns, repair requests, and other miscellaneous tasks.
• Work closely with our sales and operations teams to deliver top-notch customer service in a timely and friendly manner.
• Review and respond efficiently and accurately to incoming requests via email and phone, fielding hurdles, and escalating when needed.
• Understand our vendors’ product lines and be able to identify and resolve product-related issues and answer questions at a high level.
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot, resolve issues, and route feedback.
• Review, prioritize, and process incoming customer purchase orders in our ERP system, mindful of customer and vendor requirements and instructions.
• Make order revisions as needed, including part number, pricing, and quantity changes.
• Thoroughly understand customer needs, vendor requirements and product lines, and business processes when processing orders and placing POs with vendors.
• Prepare and issue purchase orders, ensuring accuracy in all details and making revisions as needed.
• Generate price quotes for customers.
• Manage the repairs and returns process for post-sale equipment issues, including submitting repair/return requests to vendors, communicating decisions and work done to customers, and preparing paperwork for Finance to bill and/or issue credit memos.

Skills

Verbal and written communication

Critical thinking

Analytical skills

Multitasking

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

Eastern Communications, Ltd. is seeking a Customer Success professional to act as the first line of contact for orders, quotes, and post-sale support. You will coordinate with sales, operations, and vendors to ensure accurate processing and timely problem resolution.

You will maintain ERP data, generate quotes, and handle repairs/returns while delivering friendly, detail-oriented service to customers and partners in a fast-paced environment.