Senior Customer Service Specialist – B2B Packaging

Packaging Corporation of America; Plymouth (MI); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401(k) with company match

Medical/dental/vision coverage

Job summary

Packaging Corporation of America (PCA) is hiring a Senior Customer Service Representative in Michigan. You will respond to inquiries about product availability, prices, freight, and delivery dates, take new orders, and monitor ongoing orders.

You will coordinate with sales, design, and production teams to ensure timely delivery and accurate invoicing, and resolve billing disputes while building strong customer relationships.

Qualifications

• Education equivalent to high school diploma required.
• Five (5) years’ previous work experience in a customer service role with experience handling customer orders on an order entry system.
• Experience maintaining/building strong positive customer relationships.

Responsibilities

• Receive, process, and track orders through scheduling; coordinate with internal departments for on-time delivery and invoicing.
• Communicate account activity to Sales Representatives and other internal teams.
• Coordinate product specifications, availability, shipping, quotes, and samples.
• Serve as liaison between customer and design, sales, and production teams to meet requirements; schedule production and delivery.
• Investigate and resolve customer complaints, including billing issues.

Skills

Customer service

Communication skills

Analytical skills

Organizational skills

Fast-paced environment adaptability

Team collaboration

Multitasking

Education

High school diploma or equivalent

Associates degree or college accounting coursework (preferred)

Tools

Order entry system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Automated order entry system (preferred)

Job description

Packaging Corporation of America (PCA) is hiring a Senior Customer Service Representative in Michigan. You will respond to inquiries about product availability, prices, freight, and delivery dates, take new orders, and monitor ongoing orders.

You will coordinate with sales, design, and production teams to ensure timely delivery and accurate invoicing, and resolve billing disputes while building strong customer relationships.