Customer Success & Order Coordinator

Ralliant; Elizabethtown (NC); On-site; USD 50,420,000 - 93,815,000; Full time

Job summary

Ralliant is seeking a Customer Service Support Representative in the United States to deliver exceptional service and manage end-to-end order processing. You will collaborate with customers, sales representatives, and internal teams to provide accurate information, resolve issues, and ensure a positive customer experience.

Strong communication, attention to detail, and problem-solving abilities are essential.

Qualifications

• Working knowledge of customer service procedures, practices, policies and related regulations.
• Excellent oral and written communication skills in English, tact and diplomacy.

Responsibilities

• Provide professional and timely support to customers, sales representatives, and internal team members.
• Respond to customer questions about products, pricing, delivery dates, warranties, order status, and services.
• Enter, review, and manage customer orders accurately from receipt through shipment.
• Prepare and maintain customer records, forms, reports, and other required documents.
• Provide accurate information about pricing, product availability, delivery schedules, and order status.
• Review purchase orders and customer requirements for accuracy and compliance with company procedures.
• Work with Sales, Production, Engineering, Quality, Finance, and other departments to resolve customer issues.
• Identify and address problems with orders, deliveries, pricing, or customer requests, and elevate issues when needed.
• Monitor and resolve order holds and other issues that may delay order processing.
• Maintain accurate records and data in company systems.
• Follow company policies, procedures, and standard operating procedures to ensure quality and consistency.
• Support improvement efforts that increase customer satisfaction and efficiency.

Job description

Ralliant is seeking a Customer Service Support Representative in the United States to deliver exceptional service and manage end-to-end order processing. You will collaborate with customers, sales representatives, and internal teams to provide accurate information, resolve issues, and ensure a positive customer experience.

Strong communication, attention to detail, and problem-solving abilities are essential.