Customer Experience & Order Specialist

RelaDyne LLC; Glendale (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k + match

PTO & sick time

Career growth

Job summary

RelaDyne LLC is seeking a Customer Service Representative to serve as the primary contact for customers, handling orders, invoicing, and service requests while ensuring an outstanding experience.

You will collaborate with sales, operations, and logistics to ensure timely delivery and accurate records, contributing to reliability and customer satisfaction. A friendly, professional demeanor and strong communication are essential.

Qualifications

• High school diploma or equivalent (college preferred).
• Prior customer service experience in a contact center, administrative, or service-oriented environment required.
• Strong communication and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with Microsoft Office; CRM experience is a plus.

Responsibilities

• Respond to customer service inquiries by phone and email in a timely and professional manner
• Process and track customer orders accurately
• Assist with invoicing, billing questions, and order status updates
• Coordinate with sales, operations, and logistics teams to ensure timely delivery
• Resolve customer concerns and escalate issues when needed
• Maintain accurate customer records in company systems
• Support general administrative tasks as needed

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM system

Microsoft Office

Job description

RelaDyne LLC is seeking a Customer Service Representative to serve as the primary contact for customers, handling orders, invoicing, and service requests while ensuring an outstanding experience.

You will collaborate with sales, operations, and logistics to ensure timely delivery and accurate records, contributing to reliability and customer satisfaction. A friendly, professional demeanor and strong communication are essential.