Customer Success & Order Coordinator

RX2 Solutions; East Rutherford (NJ); In loco; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

RX2 Solutions is seeking a Customer Service & Order Coordinator to manage the full cycle of customer requests from initial contact to resolution. The role blends customer service with order processing, requiring strong communication and coordination across inventory, shipping, and internal teams.

The position is onsite in East Rutherford, NJ, Monday–Friday, 9:00 AM–5:30 PM, with a start window in November/December 2026.

Competenze

• Experience in customer service with problem resolution beyond scripted support.
• Experience managing orders through multiple steps from start to resolution.
• Experience coordinating with inventory, logistics, and internal teams.
• Ability to adapt to changing priorities and use independent judgment.
• Strong written and verbal communication with customers.
• Experience entering data into CRM/ERP/order-management systems.

Mansioni

• Manage multiple customer orders and requests at different stages while maintaining accuracy and follow-through.
• Communicate professionally with customers regarding products, pricing, orders, shipping, availability, and service-related questions.
• Coordinate customer needs from initial request through resolution, ensuring necessary steps and follow-up are completed.
• Work closely with internal teams to resolve order, inventory, shipping, service, and operational issues.
• Process customer orders and maintain accurate records of customer interactions, requests, actions, and outcomes.
• Review information and use sound judgment to resolve issues within procedures, escalating when appropriate.
• Move between customer communication, order processing, administrative tasks, and internal coordination as priorities shift.
• Manage frequent calls, emails, requests, and interruptions while returning to outstanding work without losing details.
• Assist with general administrative responsibilities and other business needs as assigned.
• Contribute to a collaborative team environment by communicating openly, sharing information, and helping ensure customer and operational needs are addressed.

Conoscenze

Customer communication

Problem solving

Multi-tasking

Attention to detail

Team collaboration

Adaptability

Strumenti

CRM/ERP systems

Order management system

Descrizione del lavoro

RX2 Solutions is seeking a Customer Service & Order Coordinator to manage the full cycle of customer requests from initial contact to resolution. The role blends customer service with order processing, requiring strong communication and coordination across inventory, shipping, and internal teams.

The position is onsite in East Rutherford, NJ, Monday–Friday, 9:00 AM–5:30 PM, with a start window in November/December 2026.