Customer Service & Order Coordinator

RX2 Solutions; East Rutherford (NJ); On-site; USD 42,000 - 65,000; Full time

Job summary

RX2 Solutions is seeking a Customer Service & Order Coordinator to manage the full cycle of customer requests from initial contact to resolution. The role blends customer service with order processing, requiring strong communication and coordination across inventory, shipping, and internal teams.

The position is onsite in East Rutherford, NJ, Monday–Friday, 9:00 AM–5:30 PM, with a start window in November/December 2026.

Qualifications

• Experience in customer service with problem resolution beyond scripted support.
• Experience managing orders through multiple steps from start to resolution.
• Experience coordinating with inventory, logistics, and internal teams.
• Ability to adapt to changing priorities and use independent judgment.
• Strong written and verbal communication with customers.
• Experience entering data into CRM/ERP/order-management systems.

Responsibilities

• Manage multiple customer orders and requests at different stages while maintaining accuracy and follow-through.
• Communicate professionally with customers regarding products, pricing, orders, shipping, availability, and service-related questions.
• Coordinate customer needs from initial request through resolution, ensuring necessary steps and follow-up are completed.
• Work closely with internal teams to resolve order, inventory, shipping, service, and operational issues.
• Process customer orders and maintain accurate records of customer interactions, requests, actions, and outcomes.
• Review information and use sound judgment to resolve issues within procedures, escalating when appropriate.
• Move between customer communication, order processing, administrative tasks, and internal coordination as priorities shift.
• Manage frequent calls, emails, requests, and interruptions while returning to outstanding work without losing details.
• Assist with general administrative responsibilities and other business needs as assigned.
• Contribute to a collaborative team environment by communicating openly, sharing information, and helping ensure customer and operational needs are addressed.

Skills

Customer communication

Problem solving

Multi-tasking

Attention to detail

Team collaboration

Adaptability

Tools

CRM/ERP systems

Order management system

Job description

JOB TITLE: Customer Service & Order Coordinator

JOB TYPE: Direct-Hire

LOCATION: East Rutherford, NJ – Onsite

START DATE: November/December 2026

SHIFT: Monday–Friday, 9:00 AM–5:30 PM

We are seeking a Customer Service & Order Coordinator who can manage customer needs from initial request through resolution in a fast-moving, collaborative environment. This position goes beyond traditional customer service or basic order entry and requires someone comfortable balancing customer communication, order processing, operational coordination, problem-solving, and changing priorities. The right candidate will be organized, adaptable, engaged with their team, and comfortable using judgment within established procedures.

Responsibilities

• Manage multiple customer orders and requests at different stages while maintaining accuracy and consistent follow-through.
• Communicate professionally with customers regarding products, pricing, orders, shipping, availability, and service-related questions.
• Coordinate customer needs from initial request through resolution, ensuring necessary steps and follow-up are completed.
• Work closely with internal teams to resolve order, inventory, shipping, service, and operational issues.
• Process customer orders and maintain accurate records of customer interactions, requests, actions, and outcomes.
• Review available information and use sound judgment to resolve issues within established procedures, escalating matters when appropriate.
• Move effectively between customer communication, order processing, administrative responsibilities, and internal coordination as priorities change.
• Manage frequent calls, emails, requests, and interruptions while returning to outstanding work without losing important details.
• Assist with general administrative responsibilities and other business needs as assigned.
• Contribute to a collaborative team environment by communicating openly, sharing information, and helping ensure customer and operational needs are addressed.

Qualifications

• Customer service experience involving problem resolution and responsibilities beyond scripted support, basic order entry, or highly transactional interactions.
• Experience managing customer requests, orders, or similar work through multiple steps from beginning through resolution.
• Background regularly combining customer communication with responsibilities such as order processing, inventory, logistics, administrative support, or internal operations.
• Demonstrated experience working collaboratively with teammates and multiple departments to solve problems and complete customer or operational requests.
• Ability to manage several active priorities while maintaining accuracy, organization, follow-through, and attention to detail.
• Comfortable working in an environment where workload, priorities, and responsibilities can change throughout the day.
• Ability to use independent judgment within established procedures and recognize when an issue should be escalated.
• Strong professional written and verbal communication skills, including direct customer communication by phone and email.
• Experience accurately entering and maintaining information within a CRM, ERP, order-management system, or comparable business platform.
• Track record of sustained responsibility, reliability, and follow-through in prior positions.

EOE STATEMENT:

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.