Customer Success Specialist: Onboarding & Growth

Paystri; Mission (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic payment processing company is seeking a talented Customer Success Specialist to support customer implementation, troubleshoot issues, and drive satisfaction. This role is critical in ensuring customers effectively transition to payment processing and succeed. Ideal candidates should have excellent communication and problem-solving skills, with a knack for working collaboratively. If you're a self-starter willing to hustle in a fast-paced environment, we want you on our team.

Qualifications

• Self-starter with enthusiasm for teamwork.
• Ability to engage with customers consultatively.
• Flexibility and willingness to hustle.

Responsibilities

• Support customer implementation and onboarding.
• Troubleshoot technical and support issues.
• Manage daily ticket queue within HubSpot.
• Provide training and best practices to customers.
• Collaborate on customer-focused feature development.

Skills

Outstanding communication skills

Troubleshooting abilities

Analytical skills

Interpersonal skills

Problem-solving abilities

Self-starter attitude

Tools

HubSpot

Confluence

Job description

A dynamic payment processing company is seeking a talented Customer Success Specialist to support customer implementation, troubleshoot issues, and drive satisfaction. This role is critical in ensuring customers effectively transition to payment processing and succeed. Ideal candidates should have excellent communication and problem-solving skills, with a knack for working collaboratively. If you're a self-starter willing to hustle in a fast-paced environment, we want you on our team.