Customer Success & Operations Coordinator

Molex; Georgetown (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Molex in the United States is seeking a Customer Service & Administrative Coordinator who will be the first point of contact for customers, visitors, and business partners, ensuring smooth day-to-day office operations and a professional, welcoming experience.

You will deliver exceptional support across phone, email, and chat, maintain critical records and customer data, coordinate communications, and assist with administrative processes and special projects as needed.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of customer service, administrative, clerical, or related professional experience; or an equivalent combination of education and experience.
• Experience communicating effectively with customers, guests, and coworkers in both verbal and written formats.
• Experience using standard office equipment and computer applications in a professional work environment.
• Ability to maintain accurate records and manage multiple administrative responsibilities while meeting established deadlines.

Responsibilities

• Serve as a trusted first point of contact for customers, visitors, and callers, delivering professional and responsive support.
• Build positive customer relationships by addressing inquiries through phone, email, and chat while ensuring a high level of satisfaction.
• Support business operations by maintaining accurate customer, order, and operational information across multiple systems and customer portals.
• Contribute to seamless office operations by coordinating communications, managing correspondence, and supporting administrative processes.
• Partner with internal teams to ensure timely documentation, record retention, and information accuracy.
• Help maintain an organized and efficient workplace environment through administrative and clerical support activities.
• Represent the company with professionalism and a customer-focused mindset in every interaction.
• Assist with special projects, office coordination activities, and other business support initiatives as needed.
• Maintain and evaluate customer scorecards for reporting.

Skills

Customer service

Verbal & written communication

Recordkeeping

Administrative support

Education

High school diploma or equivalent

Job description

Molex in the United States is seeking a Customer Service & Administrative Coordinator who will be the first point of contact for customers, visitors, and business partners, ensuring smooth day-to-day office operations and a professional, welcoming experience.

You will deliver exceptional support across phone, email, and chat, maintain critical records and customer data, coordinate communications, and assist with administrative processes and special projects as needed.