Inside Sales Representative

Molex; Fremont (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Retirement plans

Educational assistance

Job summary

Molex, a global leader in connectivity solutions based in Fremont, is seeking a customer service professional to support our Optical Solutions Business Unit. You will manage customer orders and inquiries, providing timely support and building strong relationships with customers.

You should have at least 2 years of experience in customer service, be proficient in SAP, and have strong Excel skills. The anticipated salary for this position ranges from $75,000 to $105,000 annually, with potential bonuses.

Qualifications

• 2+ years of experience in a customer-facing service role.
• Experience working in SAP.
• Intermediate Excel skills for reporting and data analysis.

Responsibilities

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests.
• Ensure customer inquiries and issues are resolved.
• Prepare analysis reports to improve programs and communication.

Skills

Customer service experience

SAP knowledge

Intermediate Excel skills

Strong organization

Communication skills

Education

Bachelor's degree (preferable)

Tools

SAP

Power BI

Job description

Your Job

At Molex, a global leader in connectivity solutions, you’ll support fast‑growing, innovative businesses within our Optical Solutions Business Unit (OSBU), where speed and accuracy matter. You’ll partner closely with Sales Account Managers and customers to manage quoting, track orders, and keep programs moving forward. You’ll turn data into clear insights, stay on top of critical requests, and ensure nothing falls through the cracks. Most importantly, you’ll build strong relationships through timely, reliable support.

Our Team

Our Fremont‑based customer service team plays a key role in supporting Molex’s continued growth, especially within OSBU where demand and innovation are accelerating. We’re a collaborative, down‑to‑earth group that takes pride in showing up for each other and our customers, balancing high expectations with a supportive, team‑first culture. You’ll be surrounded by people who value ownership, clear communication, and doing quality work.

What You Will Do

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/ resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order‑related issues with intercompany departments
• Issue Quotations and follow‑up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow‑up with Customers
• Prepare Order, RMA and Forecast status reports.
• Backup Account/Sales Managers during Travel
• Update Customer portals
• Issue open order ECOs

Who You Are (Basic Qualifications)

• 2+ years of experience in a customer‑facing service role
• Experience working in SAP
• Intermediate excel skills (reporting, data tracking, analysis)
• Strong organization, attention to detail, and follow‑up skills
• Ability to multi‑task and manage a high volume of work effectively
• Strong written and verbal communication skills

What Will Put You Ahead

• Bachelor's degree (BA/BS)
• Experience with similar optical connectivity products
• Experience in connectors, high‑tech, or manufacturing industries
• Familiarity with order‑to‑cash processes and production environments
• Experience with Power BI or similar reporting tools

For this role, we anticipate paying $75,000 - $105,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading‑edge technologies help us deliver a wider array of solutions to more markets than ever before.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please click here for additional information. (For Illinois E‑Verify information click here, aqui, or tu).