Inside Sales Representative

Molex; Bridgewater Township (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/time off

Educational assistance

Job summary

Molex in Bridgewater Township is seeking a dedicated customer service professional to support its Optical Solutions Business Unit. In this role, you'll manage customer orders, ensuring timely resolution of inquiries and maintaining program schedules.

The ideal candidate will have at least 2 years of relevant experience, strong SAP skills, and intermediate Excel abilities. You will thrive in a collaborative environment, contributing to customer satisfaction and program success.

We offer a competitive salary ranging from $60,000 to $80,000 per year, along with a comprehensive benefits package.

Qualifications

• 2+ years of experience in a customer-facing service role.
• Intermediate excel skills (reporting, data tracking, analysis).
• Ability to multi-task and manage a high volume of work effectively.

Responsibilities

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests.
• Ensure Customer inquiries/issues are addressed/ resolved to completion.
• Issue Quotations and follow-up on the status.
• Prepare analysis reports to improve programs and communication with Customers.

Skills

Customer service experience

SAP proficiency

Excel skills

Attention to detail

Strong communication skills

Education

Bachelor's degree (BA/BS)

Tools

Power BI

Job description

Your Job

At Molex, a global leader in connectivity solutions, you'll support fast-growing, innovative businesses within our Optical Solutions Business Unit (OSBU), where speed and accuracy matter. You'll partner closely with Sales Account Managers and customers to manage quoting, track orders, and keep programs moving forward. You'll turn data into clear insights, stay on top of critical requests, and ensure nothing falls through the cracks. Most importantly, you'll build strong relationships through timely, reliable support.

Our Team

Our Bridgewater-based customer service team plays a key role in supporting Molex's continued growth, especially within OSBU where demand and innovation are accelerating. We're a collaborative, down-to-earth group that takes pride in showing up for each other and our customers, balancing high expectations with a supportive, team-first culture. You'll be surrounded by people who value ownership, clear communication, and doing quality work.

What You Will Do

• Manage the status and schedule of all customer Orders, Returns, Complaints and Requests
• Ensure Customer inquiries/issues are addressed/ resolved to completion
• Ensure accuracy of data and requirements in SAP
• Manage execution, requirements and maintenance of Customer Programs
• Resolve Order-related issues with intercompany departments
• Issue Quotations and follow-up on the status
• Prepare and utilize analysis reports to improve programs and communication/follow-up with Customers
• Prepare Order, RMA and Forecast status reports.
• Backup Account/Sales Managers during Travel
• Update Customer portals
• Issue open order ECOs

Who You Are (Basic Qualifications)

• 2+ years of experience in a customer-facing service role
• Experience working in SAP
• Intermediate excel skills (reporting, data tracking, analysis)
• Strong organization, attention to detail, and follow-up skills
• Ability to multi-task and manage a high volume of work effectively
• Strong written and verbal communication skills

What Will Put You Ahead

• Bachelor's degree (BA/BS)
• Experience with similar optical connectivity products
• Experience in connectors, high-tech, or manufacturing industries
• Familiarity with order-to-cash processes and production environments
• Experience with Power BI or similar reporting tools

For this role, we anticipate paying $60,000 - $80,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).