Customer Operations & Fulfillment Specialist

Molex; South Grafton Street (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Paid vacation/time off

Educational assistance

Job summary

Molex is looking for a Customer Service/Support Representative at our South Grafton, MA facility. This role involves managing the order process, acting as the primary liaison with customers and the production team. Key responsibilities include processing orders, resolving product inquiries, and maintaining customer records.

The ideal candidate has customer service experience in manufacturing or B2B environments and familiarity with ERP systems like SAP. This position offers an annual salary range of $75,000 - $90,000.

Qualifications

• Customer service experience in a manufacturing, distribution, or B2B environment.
• Experience using ERP systems like SAP or Oracle.

Responsibilities

• Enter, review, and verify customer purchase orders.
• Act as liaison between clients and internal departments.
• Answer inquiries regarding product specifications and order status.
• Handle complaints, process returns, and issue credits.
• Maintain accurate customer records and interaction logs.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Accuracy in data entry

Attention to detail

Education

Associate's or Bachelor's degree in business or a related field

Tools

ERP systems (SAP, Oracle)

Job description

Molex is looking for a Customer Service/Support Representative at our South Grafton, MA facility. This role involves managing the order process, acting as the primary liaison with customers and the production team. Key responsibilities include processing orders, resolving product inquiries, and maintaining customer records.

The ideal candidate has customer service experience in manufacturing or B2B environments and familiarity with ERP systems like SAP. This position offers an annual salary range of $75,000 - $90,000.