Customer Success & Operations Associate (Remote)

RunBuggy OMI Inc.; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work stipend

401k

Medical, dental, vision

Life/AD&D

Short-Term Disability

Long-Term Disability

Pet insurance

Wellness program

Holidays

Vacation & sick time

Career growth

Job summary

RunBuggy, the automotive logistics platform, seeks a customer-focused team member to join our growing support family. You will greet customers, resolve issues, and coordinate with departments to ensure satisfaction.

This role offers a remote-friendly environment with a monthly home-office stipend, comprehensive benefits, and opportunities to learn from mentors as you grow with RunBuggy. You should bring excellent communication and problem-solving skills, a professional demeanor, and the energy

Qualifications

• Excellent communication and customer service skills required.
• Ability to maintain composure under pressure is essential.
• Professional appearance and work ethic expected.
• Self-starter with teamwork mindset and high energy.

Responsibilities

• Greet customers in a friendly and approachable manner.
• Coordinate questions and issues with the appropriate department.
• Own new requests and explore opportunities to add value.
• Attend staff meetings, trainings, and required classes.
• Support the company’s values in all customer interactions.
• Set personal goals aligned with productivity standards and pursue them.
• Learn from mentors and senior staff to grow skills.
• Maintain safe and secure environment by following procedures.
• Ensure customer satisfaction and quality service.
• Perform other duties as assigned.

Skills

Communication

Customer service

Problem solving

Stress management

Phone skills

Process-driven

Professional demeanor

Teamwork

Self-motivation

Job description

RunBuggy, the automotive logistics platform, seeks a customer-focused team member to join our growing support family. You will greet customers, resolve issues, and coordinate with departments to ensure satisfaction.

This role offers a remote-friendly environment with a monthly home-office stipend, comprehensive benefits, and opportunities to learn from mentors as you grow with RunBuggy. You should bring excellent communication and problem-solving skills, a professional demeanor, and the energy