Remote Customer Support Specialist

Feedinkoo: Remote Jobs; United States; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Vision insurance

401(k)

Disability insurance

Remote flexibility

Job summary

DealerBuilt is seeking a Customer Support Specialist to join our team and deliver exceptional service to customers using our suite of automotive dealership SaaS brands. You will handle inquiries, resolve issues, and ensure a positive experience throughout the customer journey with our products.

The role emphasizes strong communication, problem-solving, and the ability to work across channels. This position offers remote flexibility, competitive compensation, and comprehensive benefits.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong training and presentation skills. Proficient with Microsoft Office Suite or related software.
• IT knowledge
• Bachelor’s degree preferred
• At least three years of related experience required, with prior management experience highly preferred.

Responsibilities

• Serve as the first point of contact for customers seeking assistance over the phone or email in area of expertise.
• Build strong and positive relationships with customers, demonstrating empathy and patience in all interactions
• Respond to customer inquiries and concerns promptly and professionally via various communication channels
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Troubleshoot to identify and resolve problems in a timely manner
• Walk the customer through the problem-solving process
• Real time documentation to keep detailed notes on tickets
• Follow-up and update customer status and information
• Work to diagnose and resolve basic technical issues
• Escalate issues to the next Tier of support with next level of difficulty
• Proactively gather customer feedback to understand pain points and areas for improvement, advocating for customer needs within the organization
• Assist in and plan training, development and education for features and updates
• Assist in providing data to internal teams by correct usage of support team desking tool
• Participate in on-call rotation every 6-8 weeks
• Other duties as assigned

Skills

Communication

Customer service

Organization

Analytical

Training

IT knowledge

Bachelor's degree

Management experience

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

DealerBuilt is seeking a Customer Support Specialist to join our team and deliver exceptional service to customers using our suite of automotive dealership SaaS brands. You will handle inquiries, resolve issues, and ensure a positive experience throughout the customer journey with our products.

The role emphasizes strong communication, problem-solving, and the ability to work across channels. This position offers remote flexibility, competitive compensation, and comprehensive benefits.