General Application

RunBuggy OMI Inc.; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work stipend

401k

Medical, dental, vision

Life/AD&D

Short-Term Disability

Long-Term Disability

Pet insurance

Wellness program

Holidays

Vacation & sick time

Career growth

Job summary

RunBuggy, the automotive logistics platform, seeks a customer-focused team member to join our growing support family. You will greet customers, resolve issues, and coordinate with departments to ensure satisfaction.

This role offers a remote-friendly environment with a monthly home-office stipend, comprehensive benefits, and opportunities to learn from mentors as you grow with RunBuggy. You should bring excellent communication and problem-solving skills, a professional demeanor, and the energy

Qualifications

• Excellent communication and customer service skills required.
• Ability to maintain composure under pressure is essential.
• Professional appearance and work ethic expected.
• Self-starter with teamwork mindset and high energy.

Responsibilities

• Greet customers in a friendly and approachable manner.
• Coordinate questions and issues with the appropriate department.
• Own new requests and explore opportunities to add value.
• Attend staff meetings, trainings, and required classes.
• Support the company’s values in all customer interactions.
• Set personal goals aligned with productivity standards and pursue them.
• Learn from mentors and senior staff to grow skills.
• Maintain safe and secure environment by following procedures.
• Ensure customer satisfaction and quality service.
• Perform other duties as assigned.

Skills

Communication

Customer service

Problem solving

Stress management

Phone skills

Process-driven

Professional demeanor

Teamwork

Self-motivation

Job description

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 150 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.

What You Will Be Doing:

• Follow all company policies and procedures.
• Coordinates questions and issues with the appropriate department personnel.
• Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the organization.
• Attends all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, team members and vendors.
• Establishes personal goals that are consistent with the dealerships standards of productivity and devises a strategy to meet those goals.
• Greets customers in a friendly, approachable manner.
• Learns from mentors, supervisors, and all other team members to refine/grow skills.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Realizes that business is built on customer satisfaction and stays devoted to guaranteeing satisfaction to our customers.
• Performs other duties as assigned.

Requirements

What You Bring to the Team by Way of Skills and Experience:

• Must be at least 18 years old.
• Professional appearance and work ethic.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Helpful attitude and friendly demeanor.
• Safety and customer service oriented.
• Self-starter and self-motivator.

What is in it for You and Why you Should Apply:

• Market competitive pay based on education and experience.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Remote work environment with monthly connectivity/home office stipend.
• A supportive and positive space for you to grow and expand your career.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.