Member Support Specialist (Fully Remote)

Five Star Solutions; United States; Remote; USD 19,000 - 25,000; Full time

Job summary

Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.

The organization seeks a customer service professional who can manage cases, communicate clearly, and collaborate cross-functionally. Starting pay is $14/hour with additional shift differential for nights and weekends, with full-time hours and benefits eligibility after 60

Qualifications

• High school diploma or equivalent with 1+ year of customer service experience.
• Strong verbal and written communication and active listening skills.
• Proficiency with CRM, case management, or customer support systems.

Responsibilities

• Serve as the first point of contact for members, clients, or customers.
• Handle inbound and outbound calls, text messages, and emails.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and follow compliance requirements.
• Collaborate with internal teams to resolve customer concerns.

Skills

Communication

Active listening

CRM tools

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Job description

• Serve as the first point of contact for members, clients, or customers.
• Handle inbound and outbound calls, text messages, and emails.

Responsibilities:

• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and follow compliance requirements.
• Collaborate with internal teams to resolve customer concerns.

Qualifications:

• High school diploma or equivalent with 1+ year of customer service experience.
• Strong verbal and written communication and active listening skills.
• Proficiency with CRM, case management, or customer support systems.
• Starting pay of $14/hr plus shift differential for nights and weekends.
• Full time 40 hours with paid training and benefit eligibility after 60 days.

Five Star Solutions

Five Star Solutions provides customer support and business process services. The company values diversity and is committed to maintaining a professional workforce while delivering the best service possible to its customers.