Office Assistant/Customer Service Representative

The Juris Agency; Maple Plain (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

Flexible schedule

Hands on training

Mon-Fri schedule

Career growth opportunities

Evenings off

Dental insurance

Vision insurance

Life insurance

Tuition reimbursement

Job summary

The Juris Agency is seeking a Customer Service Representative in Maple Plain, MN, to deliver a positive, professional customer experience by answering questions, resolving issues, and guiding customers to the right solutions. You’ll be the first point of contact and help build trust with our clients.

Responsibilities include handling inquiries via calls, email, and chat, documenting interactions in CRM, and collaborating with teams to resolve complex issues.

Qualifications

• 1+ year in customer service (call center, retail, hospitality, or office setting preferred).
• Clear, friendly, professional communication.
• Comfort using multiple systems at once (CRM, email, knowledgebase, phone tools).
• Calm under pressure and able to handle challenging conversations.
• Strong attention to detail and ability to follow procedures.
• Reliable attendance and a team-first attitude.

Responsibilities

• Answer inbound calls, emails, and chats promptly and professionally.
• Resolve customer questions related to billing, account updates, product/service information, and general support.
• Document interactions accurately in our systems (CRM/case management).
• De-escalate concerns and find solutions meeting customer needs and business guidelines.
• Follow established workflows, scripts, privacy standards, and compliance requirements.
• Partner with teammates and other departments to solve more complex issues.
• Identify common customer pain points and suggest process improvements.

Skills

Customer service

Communication skills

CRM software

Multi-channel support

Attention to detail

Tools

CRM platforms

Phone tools

Knowledge base systems

Email clients

Job description

Job Description

We’re looking for a Customer Service Representative to deliver a positive, professional customer experience by answering questions, resolving issues, and guiding customers to the right solutions. You’ll be the first point of contact and play a key role in building trust and loyalty.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Dental Insurance
• Vision Insurance
• Life Insurance
• Tuition Reimbursement

Responsibilities

Answer inbound calls, emails, and/or chats and respond promptly and professionally

Resolve customer questions related to billing, account updates, product/service information, and general support

Document interactions accurately in our systems (CRM/case management)

De-escalate concerns and find solutions that meet customer needs and business guidelines

Follow established workflows, scripts, privacy standards, and compliance requirements

Partner with teammates and other departments to solve more complex issues

Identify common customer pain points and suggest process improvements

Requirements

1+ year of customer service experience (call center, retail, hospitality, or office setting preferred)

Strong communication skills (clear, friendly, and professional)

Comfort using multiple systems at once (CRM, email, knowledgebase, phone tools)

Ability to stay calm under pressure and handle challenging conversations

Strong attention to detail and ability to follow procedures

Reliable attendance and a team-first attitude