Customer Success & Onboarding Specialist - Cincinnati (Hybrid)

Map Your Show, LLC; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision, life and long‑

Disability insurance

Paid time off

Job summary

Map Your Show (MYS) is seeking a Customer Success Specialist in the Cincinnati, OH area to deliver essential support to our customers. The role starts on-site during training and evolves to a hybrid schedule, collaborating with clients to implement our software and train their teams.

You will onboard new clients, gather materials for implementation, provide ongoing support, and respond to client inquiries via Teams/Zoom with occasional onsite visits (0–5 trips per year).

Qualifications

• 2+ years of relevant experience in customer success, support, or account management.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Strong attention to detail and ability to multi-task.
• Proven strong work ethic and positive attitude.

Responsibilities

• Delivering exceptional customer service to our clients.
• Managing projects from implementation and onboarding stages to launch.
• Training clients on how to use our software via Microsoft Teams and/or Zoom.
• Responding to incoming client calls and emails.
• Minimal travel required for onsite client support and/or training (0-5 trips per year).

Skills

Customer success

Communication skills

Multitasking

Work ethic

Tools

Microsoft Office

Job description

Map Your Show (MYS) is seeking a Customer Success Specialist in the Cincinnati, OH area to deliver essential support to our customers. The role starts on-site during training and evolves to a hybrid schedule, collaborating with clients to implement our software and train their teams.

You will onboard new clients, gather materials for implementation, provide ongoing support, and respond to client inquiries via Teams/Zoom with occasional onsite visits (0–5 trips per year).