Customer Success Intern, Hybrid – Onboarding & Support

Park Place Technologies in; Highland Heights (OH); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Park Place Technologies in Cleveland offers a hybrid, full-time internship within the Customer Success organization. You will assist with routine customer requests, onboarding activities, documentation, and coordinate Park Place service offerings to support customers.

This role emphasizes professional communication, accurate data entry in CRM systems, and collaboration with Sales, Customer Success, and Operations teams while developing core skills for a career in customer success and business

Qualifications

• Currently pursuing an associate's or bachelor's degree in a business-related field.
• Interest in developing a career in customer success, customer service, or sales support.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications (Excel, Outlook, PowerPoint, Word).
• Ability to manage tasks, meet deadlines, and collaborate with teams.

Responsibilities

• Support Customer Success Specialists in delivering a responsive and positive experience to external customers.
• Assist with routine customer requests, research, documentation, and follow-up, escalating questions as appropriate.
• Support customer retention activities through timely communication and account coordination.
• Maintain accurate customer, account, and contract information within applicable systems and coordinate updates with internal partners.
• Assist with documenting contract modification requests, including item additions, deletions, and term changes.
• Review customer contract information, expiration dates, usage data, renewal activity, and cancellation information to identify trends and items requiring follow-up.
• Prepare preliminary account observations, reports, or summaries for review by a Customer Success Specialist.
• Assist with customer onboarding activities and support coordination of additional Park Place service offerings.
• Support preparation of routine customer reporting and account review materials.
• Participate in customer or cross-functional meetings when appropriate and document assigned follow-up items.
• Assist with communication among customers, Sales team members, Customer Success Specialists, Business Operations Specialists, and other internal partners.
• Develop working knowledge of Park Place products, services, technology, customer portals, and customer support processes.
• Demonstrate professional customer service, organization, problem-solving, and communication skills.
• Manage assigned responsibilities and competing priorities with guidance from the Customer Success team.
• Assist with maintaining customer, account, and contract information in CRM and other applicable systems.
• Complete other duties and internship projects as assigned.

Skills

Communication

Microsoft Office

Organizational skills

Attention to detail

Team collaboration

Education

Associate's or Bachelor's degree in Business Administration, Marketing, Communications, Sales, Management, or related field

Tools

CRM systems

Job description

Park Place Technologies in Cleveland offers a hybrid, full-time internship within the Customer Success organization. You will assist with routine customer requests, onboarding activities, documentation, and coordinate Park Place service offerings to support customers.

This role emphasizes professional communication, accurate data entry in CRM systems, and collaboration with Sales, Customer Success, and Operations teams while developing core skills for a career in customer success and business