Customer Success Specialist

Map Your Show, LLC; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision, life and long‑

Disability insurance

Paid time off

Job summary

Map Your Show (MYS) is seeking a Customer Success Specialist in the Cincinnati, OH area to deliver essential support to our customers. The role starts on-site during training and evolves to a hybrid schedule, collaborating with clients to implement our software and train their teams.

You will onboard new clients, gather materials for implementation, provide ongoing support, and respond to client inquiries via Teams/Zoom with occasional onsite visits (0–5 trips per year).

Qualifications

• 2+ years of relevant experience in customer success, support, or account management.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Strong attention to detail and ability to multi-task.
• Proven strong work ethic and positive attitude.

Responsibilities

• Delivering exceptional customer service to our clients.
• Managing projects from implementation and onboarding stages to launch.
• Training clients on how to use our software via Microsoft Teams and/or Zoom.
• Responding to incoming client calls and emails.
• Minimal travel required for onsite client support and/or training (0-5 trips per year).

Skills

Customer success

Communication skills

Multitasking

Work ethic

Tools

Microsoft Office

Job description

Map Your Show (MYS) is a rapidly growing software company looking for a Customer Success Specialist who resides in the Cincinnati, Ohio area. In this vital role, you will deliver essential support to our customers.

About This Role

This position starts with a hands-on onboarding period that gets you up to speed on the MYS software suite, internal tools, and the trade show industry. You will collaborate closely with new and existing clients to gather materials and data for implementing our software into their businesses, train their teams, and provide ongoing support.

The role is primarily on-site in our Cincinnati office during training and evolves to a hybrid schedule.

Responsibilities Include

• Delivering exceptional customer service to our clients.
• Managing projects from implementation and onboarding stages to launch.
• Training clients on how to use our software via Microsoft Teams and/or Zoom.
• Responding to incoming client calls and emails.
• Minimal travel required for onsite client support and/or training (0-5 trips per year).

Qualifications

• 2+ years of relevant experience in customer success, support, or account management, or an equivalent combination of education and experience.
• Proficiency in Microsoft Office.
• Excellent oral and written communication skills.
• Strong attention to detail and ability to multi-task.
• Proven strong work ethic and positive attitude.

Culturally Speaking

• We promote a healthy work-life balance and value self-starters who thrive in a non-micromanaged environment.
• Work ethic is our top priority; we invest in the growth of smart, hardworking people.
• Work in a friendly, casual atmosphere.
• Our low turnover rate speaks to our commitment to employee satisfaction, with many staff members building long-lasting careers here.
• Comprehensive health, dental, vision, life, and disability insurance offerings.
• Paid time off.

Details

• Job Type: Full-time
• Location: Cincinnati, OH area (on-site during training, transitioning to hybrid
• Industry: Event & Conference Management Software
• Company Size: 50-200 employees